When we can’t solve problems by using the same thinking that created them, we need a design philosophy to navigate complexity. In this article, we explore how systems thinking can help unlock new solutions for the most complex organisational and social challenges.

Noticed a new dish in your café or a new product on the shelves in the grocery stores and wondered why and how it got there?

They say that sometimes you need to break things down to truly fix them. Well COVID-19 has certainly revealed the cracks in the innovation system. But what now?

How To Impact’s MD unpacks why we all need to get comfortable with ‘just manageable confidence’ and ‘unfix’ our approach to innovation to build a more sustainable model for the future.

The Unfixed Innovation Mindset

In our third Podcast episode, Matt Whale - MD of How to Impact and Head of Innovation and Strategic Insight for Deepend Group speaks with Annie Doyle - CEO at Civic Disability Services Limited, to talk innovation within the disability sector.

In the second episode of Regr()up, Matt Whale, MD of How To Impact and Head of Innovation for Deepend Group delves into digital health with Dr Amandeep, covering challenges in driving patient-centricity, speed of adoption, and pandemic changes, among many other key topics.

We share our top 8 hacks to make sure you build new habits that stick.

Our very own Matt Whale speaks to Dr Joanna McMillan - PhD Qualified Nutritionist, Author and Health Presenter on customer-centricity in the wake of COVID-19 on the Regr()up Podcast

We give you the toolkit to be able to practice Everyday Empathy in these unique and unsettling times of social distancing.

Read the second of two thought-pieces on mindsets by our very own MD Matt Whale- this time tackling innovation in healthcare.

Read the first of two thought-pieces on mindsets by our very own MD Matt Whale- this time tackling innovation in healthcare.

Forget Dr Google - the next revolution in healthcare will see a true transfer of knowledge and actionable authority into patient’s hands. As we head into the 2020s, we’ve taken a step back to look at the future of user-centric healthcare and what exactly this looks like in practice…

Last year we shared a snapshot of some of the biggest macro trends shaping the future of customer experience, but what about what the next ten years will hold?

Check out our 12 Predictions for the Future of Customer Experience in the 2020’s

As we approach 2020, we’ve taken a step back to look at three key Drivers of Change shaping the Future of Customer Experience.

Explore them in our latest report; packed with thought starters, case studies and provocations to help you challenge assumptions and spark fresh ideas.

True advocacy is not just about having trusted and informed employees, but motivating them towards active promotion of key product, brand, organisational and even category stories.

Matt Whale, Managing Director of innovation consultancy How To Impact, looks at the next evolution of the Experience Economy and how innovation platforms can help deliver ‘change’ for transformation-driven consumers.