12 Predictions for CX Disruption in the 2020's

Last year we shared a snapshot of some of the biggest macro trends shaping the future of customer experience, but what about what the next ten years will hold?

Are you ready for the 'buy-cycle economy', the reshaping of loyalty through 'unconscious' consumption, and the emergence of the 'owners' and the 'own-nots'?

Download our 12 Predictions for CX Disruption in the 2020s for some quick inspiration and provocations to set yourself up for the new decade, or get in touch to find out how we can help you future-proof your Customer Experience – for 2020 and beyond.