Turning Employees into Advocates

How Lion empowered a workforce of beer champions

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THE CHALLENGE

The Australian beer market has been in decline for the past four decades, battling increased preference and knowledge of wine & spirits and negative social perceptions. Lion wanted to evolve the culture around beer in Australia – starting with a more powerful internal advocacy.

THE BRIEF

We were tasked with creating an education and engagement programme to provide Lion staff with the ongoing knowledge, skills and confidence to be able to effectively advocate beer inside and outside of the workplace.

Our core objectives were to:

  • Create an ongoing journey for Lion people
  • Be accessible for all levels of the business and experience levels
  • Be self-sustaining
  • Create mobile-centric assets that would allow staff to advocate in the bars, hotels and homes where beer was under pressure
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Experiential Learning

We applied the Jennings 10:20:70 learning model through a series of set-piece learning events, community exercises & ongoing challenges.

At gold level, teams get to design and brew their own beer, so we helped coordinate the installation of 5 ‘craft brewing’ kits in Lion breweries.

Mobile-Centric Advocacy

We needed to help staff advocate in the battleground of the bars of Australia. 

So, we enabled mobile learning and sharing via a hosted website and sharable content of bite-size animations explaining beer’s history, production and appreciation.

360 Degree Thinking

We designed the content, built the programme structure and led the team through rounds of prototyping and pilots for all structured education sessions. In total, we scripted, filmed, edited and uploaded 23 hours of video content.

…and wrapped all this up in a new brand and a complete beer lexicon. 

We chose How To Impact for Beer Works because we needed to un-think / re-think a highly important cultural change project for Lion - It was your vision and ingenuity which we bought into originally, and these are the things which keep the project team excited about our journey. Your enthusiasm, energy and determination are what keep all the many pieces of the process together
— Richard Spicer, Beer Works Project Leader, Lion Co.

THE SOLUTION

Beer Works is a multi-tier programme containing 4 progressive levels of advocacy, multiple interactive and hands-on workshops, discovery and communication challenges and more than 20 animated videos.

The programme applies as much to an experienced brewer as it does to a beer novice from an office support function.

THE RESULT

Since its launch, Beer Works has contributed to a sizeable rise in key metrics. More than 1,500 Lion staff have moved through the programme, which has now been extended to retail partners.

  • 90% of the business have completed the Beer Works programme
  • 40% increase in mastery of 'how to pour, taste and appreciate a beer'
  • 67% of staff now understand 'why different beer styles are the way they are'

As a platform, it allows Lion to engage and equip staff with critical Customer Experience assets and training wherever they are.